Project Summary
We helped a major Dutch furniture maker automate their custom ordering process, removing the costly errors and delays caused by manual paperwork. The platform adds all the necessary information from sofa collections, fabrics, sizes, and frame styles to an all-in-one ordering platform. So the customer will be able to record all the needed information in the admin panel at the same time.
Project Type: Custom web application
Client: Leading Dutch Furniture
Our client is a Dutch furniture company that delivers high-quality, European-made sofas directly to customers. They minimise costs by working directly with producers and maintaining quality. Every sofa is custom-made and delivered to the customer’s home, making the process simple, cost-effective, and customer-focused. This seamless operation relies heavily on our automated admin platform.
Challenges
Custom furniture models created several operational complexities. They had issues with handling a large number of unique orders, including:
Manual Processes: Each custom order had to be checked by hand, slowing down operations and causing frequent errors.
Customer Confusion: Online ordering was overwhelming, with complex options and technical terms that led to mistakes and frustration.
Disconnected Systems: Sales, production, and accounting software didn’t communicate, forcing staff to repeatedly re-enter data and leaving the business without a clear overview.
Solutions
We designed a custom, all-in-one platform to transform operations end-to-end:
Automated Order Processing: Orders are instantly converted into standardised, clear instructions for production, visible on a central dashboard.
Paperwork Automation: Financial and administrative tasks are automatically handled, ensuring accurate records without extra effort.
Integrated Systems: The platform connects sales, production, and accounting, eliminating silos and reducing redundant work.
Guided, Error-Free Ordering: Customers are guided through compatible choices, preventing mistakes before submission.
Outcomes
The new platform completely transformed how the company worked, leading to huge improvements:
A Massive Boost in Efficiency: By automating all the manual tasks, the system saved a massive amount of time and nearly eliminated human errors. The team could now handle more orders without the stress.
Happier Customers: The ordering process is now simple and stress-free. Customers feel confident designing their furniture, knowing they can't get it wrong.
Faster, Smoother Production: The factory now gets perfect, clear orders every time. This has made scheduling more efficient, reduced waste from mistakes, and significantly cut down delivery times.
A Clear View of the Business: For the first time, the company's leaders have a clear, real-time view of the entire business. This allows them to make smarter, faster decisions to help the company grow.